Question 1

How do I place an order?

Accepted Answer

Browse the catalog, add items to your cart, click Checkout, fill in your delivery details and pick a payment method. You'll get a confirmation on-screen and by email.

Question 2

What payment methods do you accept?

Accepted Answer

M-Pesa (Till), cash on collection, bank transfer, Visa / Mastercard, and pay-on-delivery within Nairobi CBD.

Question 3

How long does delivery take?

Accepted Answer

Same-day within Nairobi CBD if you order before 2pm. 24-72 hours countrywide via courier.

Question 4

Are your products genuine?

Accepted Answer

Yes. Every product is sourced from authorised distributors and comes with the full manufacturer warranty.

Question 5

What is your warranty policy?

Accepted Answer

Laptops and printers: 12 months. Batteries and adapters: 6 months. Accessories: 3-6 months.

Question 6

Can I return an item?

Accepted Answer

Yes, within 14 days if unopened and in original packaging. Software, toners and clearance items are non-returnable once opened.

Frequently Asked Questions